Live chats have become a necessity for lead generation, marketing, and sales. The truth is that if you aren’t providing live chat services to your customers, you may be losing out on a major chunk of them. Here is you ultimate go-to guide when it comes to the best live chat software of 2020
Support, engage & convert customers on a single platform. A Helpdesk & customer communications software.
Capterra Rating– 4.9
g2 Crowd Rating- No reviews
Trustpilot Rating- No reviews
starts at $20/ mo
Simplifies WhatsApp communication between customers & businesses, helping them to drive growth.
Capterra Rating– 4.4
Trustpilot Rating- No reviews
starts at $99/mo
ApexChat’s customizable chat solution uses live agents active 24/7 to convert website traffic into leads.
Capterra Rating– 4.8
g2 Crowd Rating- No reviews
Trustpilot Rating- No reviews
Contact ApexChat
Simple and intuitive online chat for websites and e-shops. Smart features at a great price.
Capterra Rating– 4.8
g2 Crowd Rating– 4.8
Trustpilot Rating- No reviews
starts at EUR 5/mo
Live chat solution with auto-invitations, employee-to-employee transferring & group chat capabilities.
Capterra Rating– 4.8
g2 Crowd Rating- No reviews
Trustpilot Rating- No reviews
Free, starts at $9.80/ mo
Live and automated chat platform helping agents and consumers to engage across digital channels.
g2 Crowd Rating- No reviews
Trustpilot Rating- No reviews
Contact Botsplash
Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting.
g2 Crowd Rating– 3.5
Trustpilot Rating- No reviews
starts at $9/mo
Deskpro, for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
Capterra Rating– 4.6
g2 Crowd Rating– 4.3
Trustpilot Rating– 3.6
$30/mo
Live chat, SMS/Text & social messaging in one. Easily implement bots across all digital channels.
Capterra Rating– 4.6
g2 Crowd Rating- No reviews
Trustpilot Rating- No reviews
$500/mo
ProProfs Chat allows online businesses to engage in open communication with their website visitors.
Capterra Rating– 4.8
g2 Crowd Rating- No reviews
Trustpilot Rating- No reviews
Free, starts at $10/mo
Contact At Once!, provides chat, text & mobile messaging solutions for automotive, multifamily & Real Estate.
Capterra Rating– 4.7
g2 Crowd Rating– 3.8
Trustpilot Rating- No reviews
Contact Contact At Once!
With JivoChat, teams can talk to customers everywhere: live chat, phone, email social.
Capterra Rating– 4.5
g2 Crowd Rating– 4.8
Trustpilot Rating– 3.2
Free, starts at $3/mo
Control your communication, manage your data & collaboration platform to improve team productivity.
Capterra Rating– 4.4
g2 Crowd Rating– 3.8
Trustpilot Rating- No reviews
Free, starts at $3/user mo
Build meaningful & long lasting relationships by talking to customers over live chat.
Capterra Rating– 4.6
g2 Crowd Rating– 4.6
Trustpilot Rating- No reviews
Free, starts $8.99 /user
SnapEngage enables sales & customer service teams to convert leads & engage clients.
Capterra Rating– 4.6
g2 Crowd Rating– 4.4
Trustpilot Rating- No reviews
starts at $16/ mo
Connects with customers through a mobile app or your website. Supports chat history & performance analytics.
Capterra Rating– 4.6
g2 Crowd Rating– 4.6
chat agents for $1/hr
Pure Chat helps organizations engage their website visitors with our powerful, easy-to-use live chat software.
Capterra Rating– 4.6
g2 Crowd Rating– 4.6
Trustpilot Rating– 3.2
Free, starts at $39/mo
Zoho Desk for your customer service team can support your customers through your website & apps.
Capterra Rating– 4.5
g2 Crowd Rating– 4.3
Trustpilot Rating- No Reviews
Free, starts at $10/ mo
Automate key tasks right away by creating multipurpose chatbots with diverse templates & visual builder.
Capterra Rating– 4.7
g2 Crowd Rating– 4.6
Trustpilot Rating- No Review
starts at $50/ mo
LiveChat can be integrated into your website to capture more leads & close more sales.
Capterra Rating– 4.6
g2 Crowd Rating– 4.4
Trustpilot Rating– 3.5
starts at $16/ mo
Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and/or SMS.
Capterra Rating– 4.6
g2 Crowd Rating– 4.4
Trustpilot Rating- No reviews
Free, starts at $29/ mo
REVE Chat provides instant assistance to your website visitors & boosts sales conversions.
Capterra Rating– 4.4
g2 Crowd Rating– 4.4
Trustpilot Rating– 3.3
starts at $12/ mo
Trengo increases team productivity & efficient customer communication by unifying all communication channels.
Capterra Rating– 4.7
Trustpilot Rating- No reviews
starts at €5/ mo
You get twelve chat agents free of charge. Bitrix24 is a fully featured omnichannel contact center.
Free
HappyFox Chat is an Incredibly powerful live chat software that is simple, easy and fast.
Capterra Rating– 4.6
g2 Crowd Rating– 4.4
Trustpilot Rating- No reviews
starts at $29/ mo
Reduce customer wait times by using skills based routing to bring the right agent to the customer.
Capterra Rating– 4.3
g2 Crowd Rating– 4.3
Trustpilot Rating– 1.4
Free
Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience.
g2 Crowd Rating– 4.5
Trustpilot Rating– 2.9
Free, starts at $15/mo
Acquire is a multi-channel messaging platform featuring co-browse and live chat.
Capterra Rating- No reviews
g2 Crowd Rating- No reviews
Trustpilot Rating- No reviews
$300/month
You can route leads to specific sales people, continue messaging via email, & target contacts by their browsing behavior.
Capterra Rating– 4.5
g2 Crowd Rating– 4.3
Trustpilot Rating– 3.9
Free, starts at $34/ mo
Being tied tightly to HubSpot CRM, you’ll know exactly who you’re chatting with & their history with your company.
Capterra Rating– 4.4
g2 Crowd Rating– 4.3
Trustpilot Rating– 3.7
Included with the Free HubSpot CRM
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