Best 30 Live Chat Softwares of 2020

Live chats have become a necessity for lead generation, marketing, and sales. The truth is that if you aren’t providing live chat services to your customers, you may be losing out on a major chunk of them. Here is you ultimate go-to guide when it comes to the best live chat software of 2020

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Search Results (30)

Reamaze

Support, engage & convert customers on a single platform. A Helpdesk & customer communications software.

Capterra Rating– 4.9

g2 Crowd Rating- No reviews

Trustpilot Rating- No reviews

starts at $20/ mo

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Sirena

Simplifies WhatsApp communication between customers & businesses, helping them to drive growth.

Capterra Rating– 4.4

g2 Crowd Rating– 5

Trustpilot Rating- No reviews

starts at $99/mo

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ApexChat

ApexChat’s customizable chat solution uses live agents active 24/7 to convert website traffic into leads.

Capterra Rating– 4.8

g2 Crowd Rating- No reviews

Trustpilot Rating- No reviews

Contact ApexChat

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Lime Talk

Simple and intuitive online chat for websites and e-shops. Smart features at a great price.

Capterra Rating– 4.8

g2 Crowd Rating– 4.8

Trustpilot Rating- No reviews

starts at EUR 5/mo

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Chaport Live Chat

Live chat solution with auto-invitations, employee-to-employee transferring & group chat capabilities.

Capterra Rating– 4.8

g2 Crowd Rating- No reviews

Trustpilot Rating- No reviews

Free, starts at $9.80/ mo

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Botsplash

Live and automated chat platform helping agents and consumers to engage across digital channels.

Capterra Rating– 4

g2 Crowd Rating- No reviews

Trustpilot Rating- No reviews

Contact Botsplash

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FocalScope

Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. 

Capterra Rating– 5

g2 Crowd Rating– 3.5

Trustpilot Rating- No reviews

starts at $9/mo

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Deskpro

Deskpro, for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting. 

Capterra Rating– 4.6

g2 Crowd Rating– 4.3

Trustpilot Rating– 3.6

$30/mo

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Quiq Messaging Platform

Live chat, SMS/Text & social messaging in one. Easily implement bots across all digital channels.

Capterra Rating– 4.6

g2 Crowd Rating- No reviews

Trustpilot Rating- No reviews

$500/mo

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ProProfs Chat

ProProfs Chat allows online businesses to engage in open communication with their website visitors.

Capterra Rating– 4.8

g2 Crowd Rating- No reviews

Trustpilot Rating- No reviews

Free, starts at $10/mo

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Contact At Once!

Contact At Once!, provides chat, text & mobile messaging solutions for automotive, multifamily & Real Estate.

Capterra Rating– 4.7

g2 Crowd Rating– 3.8

Trustpilot Rating- No reviews

Contact Contact At Once!

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JivoChat

With JivoChat, teams can talk to customers everywhere: live chat, phone, email social.

Capterra Rating– 4.5

g2 Crowd Rating– 4.8

Trustpilot Rating– 3.2

Free, starts at $3/mo

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Rocket.Chat

Control your communication, manage your data & collaboration platform to improve team productivity. 

Capterra Rating– 4.4

g2 Crowd Rating– 3.8

Trustpilot Rating- No reviews

Free, starts at $3/user mo

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EngageBay

Build meaningful & long lasting relationships by talking to customers over live chat.

Capterra Rating– 4.6

g2 Crowd Rating– 4.6

Trustpilot Rating- No reviews

Free, starts $8.99 /user

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SnapEngage

SnapEngage enables sales & customer service teams to convert leads & engage clients.

Capterra Rating– 4.6

g2 Crowd Rating– 4.4

Trustpilot Rating- No reviews

starts at $16/ mo

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Tawk.to

Connects with customers through a mobile app or your website. Supports chat history & performance analytics.

Capterra Rating– 4.6

g2 Crowd Rating– 4.6

Trustpilot Rating– 3

chat agents for $1/hr

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Pure Chat

Pure Chat helps organizations engage their website visitors with our powerful, easy-to-use live chat software.

Capterra Rating– 4.6

g2 Crowd Rating– 4.6

Trustpilot Rating– 3.2

Free, starts at $39/mo

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Zoho Desk

Zoho Desk for your customer service team can support your customers through your website & apps.

Capterra Rating– 4.5

g2 Crowd Rating– 4.3

Trustpilot Rating- No Reviews

Free, starts at $10/ mo

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ChatBot

Automate key tasks right away by creating multipurpose chatbots with diverse templates & visual builder.

Capterra Rating– 4.7

g2 Crowd Rating– 4.6

Trustpilot Rating- No Review

starts at $50/ mo

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LiveChat

LiveChat can be integrated into your website to capture more leads & close more sales.

Capterra Rating– 4.6

g2 Crowd Rating– 4.4

Trustpilot Rating– 3.5

starts at $16/ mo

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Userlike

Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and/or SMS. 

Capterra Rating– 4.6

g2 Crowd Rating– 4.4

Trustpilot Rating- No reviews

Free, starts at $29/ mo

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REVE Chat

REVE Chat provides instant assistance to your website visitors & boosts sales conversions.

Capterra Rating– 4.4

g2 Crowd Rating– 4.4

Trustpilot Rating– 3.3

starts at $12/ mo

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Trengo

Trengo increases team productivity & efficient customer communication by unifying all communication channels.

Capterra Rating– 4.7

g2 Crowd Rating– 5

Trustpilot Rating- No reviews

starts at €5/ mo

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Bitrix24

You get twelve chat agents free of charge. Bitrix24 is a fully featured omnichannel contact center.

Capterra Rating– 4

g2 Crowd Rating– 4

Trustpilot Rating– 3

Free

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HappyFox Chat

HappyFox Chat is an Incredibly powerful live chat software that is simple, easy and fast. 

Capterra Rating– 4.6

g2 Crowd Rating– 4.4

Trustpilot Rating- No reviews

starts at $29/ mo

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Zendesk

Reduce customer wait times by using skills based routing to bring the right agent to the customer.

Capterra Rating– 4.3

g2 Crowd Rating– 4.3

Trustpilot Rating– 1.4

Free

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Freshchat

Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience.

Capterra Rating– 4

g2 Crowd Rating– 4.5

Trustpilot Rating– 2.9

Free, starts at $15/mo

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Acquire.io

Acquire is a multi-channel messaging platform featuring co-browse and live chat. 

Capterra Rating- No reviews

g2 Crowd Rating- No reviews

Trustpilot Rating- No reviews

$300/month

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Intercom

You can route leads to specific sales people, continue messaging via email, & target contacts by their browsing behavior.

Capterra Rating– 4.5

g2 Crowd Rating– 4.3

Trustpilot Rating– 3.9

Free, starts at $34/ mo

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HubSpot

Being tied tightly to HubSpot CRM, you’ll know exactly who you’re chatting with & their history with your company.

Capterra Rating– 4.4

g2 Crowd Rating– 4.3

Trustpilot Rating– 3.7

Included with the Free HubSpot CRM

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